FAQs
Product Materials and Quality
Are the materials of vases and ceramic bowls safe?
Our vases are made of high-quality glass, ceramic, metal and other materials, all of which meet international safety standards. Glass vases are lead-free and non-toxic, and ceramic vases and ceramic bowls are made of high-quality clay. After high-temperature firing, the glaze is safe and non-toxic, and can be used with confidence, especially ceramic bowls are safe for daily dining.

Is the product quality guaranteed?
There is strict quality assurance. From material selection to production, every step is strictly controlled. The vase production process such as blowing, throwing, painting, and the shaping, glazing, and firing of ceramic bowls are all checked by professional craftsmen and quality inspection teams to ensure that the products are durable and exquisitely crafted. If you receive a product with quality problems, you can return or exchange it according to the after-sales policy.

Product Size and Design
How to choose a vase of the right size?
We provide detailed size information on the product details page, including height, caliber, bottle diameter, etc. You can choose according to the size of the placement space, such as placing a small vase (height 10-20 cm) on the table, and a large floor vase (height 60-100 cm) in the corner of the living room. If you are not sure, you can contact customer service for advice.

What are the size specifications of ceramic bowls?
Ceramic bowls come in a variety of sizes. Daily dining bowls are generally 10-15 cm in diameter, suitable for rice and soup; large-sized bowls (diameter 18-22 cm) can be used for cold dishes, fruit salads, etc. The details page has specific size markings to meet different usage scenarios.

What are the product design styles?
The vase has a modern and simple style with smooth lines, which is suitable for modern and simple, Nordic style decoration; the European classical style has complex carvings and retro colors, which is suitable for European and Chinese classical decoration styles. Ceramic bowls have a variety of designs, including simple solid colors and exquisite patterns, to meet different aesthetic and table matching needs.

Production process
Will the painting process of the vase fade?
No. We use high-quality environmentally friendly pigments, and after a special firing process, the painting is firmly attached to the surface of the vase, and will not fade during normal use and cleaning. For daily cleaning, just wipe it gently with a soft cloth.
How is the glaze of the ceramic bowl made?

Before the ceramic bowl is fired at high temperature, the carefully prepared glaze is evenly applied. The glaze melts during the firing process and forms a smooth and hard glaze after cooling, which not only improves the aesthetics, but also enhances the anti-fouling and durability of the ceramic bowl.

Order and after-sales
How long will it take to ship after placing an order?
Under normal circumstances, the order will be shipped within 1-3 working days. In case of promotional activities or peak order periods, the delivery time may be extended to 3-5 working days. We will update the logistics information in time, and you can check it on the order page.

Can I return or exchange the goods?
If there is a quality problem with the product, you can apply for a return or exchange within 7 days of receiving the goods, and we will bear the shipping cost. If it is not a quality issue, such as you don’t like it or choose the wrong size, you can apply for a return within 15 days if the product is new, unused and packaged intact, but you need to bear the round-trip shipping costs. Please contact customer service for specific procedures.

Logistics and delivery
How to ensure the safe transportation of vases and ceramic bowls?
Considering the fragility of the product, we use professional packaging materials such as foam boards, bubble films, cardboard boxes, etc. to wrap and fix the products in multiple layers. Vibration and drop simulation tests will be carried out before shipment to ensure transportation safety. If the product is damaged during transportation, you can contact us and we will assist you in claiming compensation from the logistics company and reissue or refund for you.

How is the freight calculated?
The freight is calculated based on the weight, volume, destination and delivery method of the product. When placing an order, after filling in the delivery address, the system will automatically calculate and display the freight. Different delivery methods (such as standard express and expedited express) have different costs, and you can choose as needed.