Privacy Policy

Privacy Policy
I. Introduction
We are committed to providing you with high-quality vases and ceramic bowls products and services. At the same time, we attach great importance to your privacy protection. This Privacy Policy is intended to explain in detail to you how and what rules we use to collect, use, store, share and protect your personal information during your use of this website. Please read this Privacy Policy carefully before using this website. If you have any questions or suggestions about this policy, please feel free to contact us.

II. Information Collection
Registration and Account Information
When you register an account on our website, we will collect your name, email address, mobile phone number, password and other information to create and manage your account so that you can shop, check orders, receive service notifications, etc.

Order and Transaction Information
When you place an order for vases and ceramic bowls, we will collect your delivery address, payment method (such as credit card information, third-party payment platform account, etc.), order details (including the type, quantity, price, etc. of the purchased goods). This information is used to complete transactions, arrange delivery, process returns and exchanges, and make financial settlements.

Browsing and behavior information
We collect your browsing behavior information on the website through technical means (such as cookies, web beacons, etc.), including but not limited to the pages you visit, dwell time, browsing order, search keywords, etc. This information helps us understand your interests and preferences, optimize website content and user experience, and provide you with personalized product recommendations and services.

Other information
When you communicate with our customer service team (such as consulting product information, feedback issues, etc.), we will collect the relevant information you provide to better serve you and solve problems. In addition, if you participate in our questionnaires, lucky draws, etc., we will collect the information you submit in the event.

III. Information Use
Provide services
We use the collected information to provide you with a series of services related to your shopping on this website, such as product display, order purchase, logistics distribution, and after-sales service. For example, arrange product shipment according to your order information, communicate with you about order status and handle after-sales issues through your contact information.
Personalized recommendations

Based on your browsing and purchase history, interest preferences and other information, we will recommend vases and ceramic bowls products, promotions, etc. that may be of interest to you to enhance your shopping experience on this website.
Improve the website and services

We use the collected information to analyze the use of the website, understand user needs and behavior patterns, and thus optimize the design, functions and content of the website, improve the quality of our products and services, and provide you with a better shopping environment.

Security
We use your information for security protection, to prevent and detect fraud, ensure transaction security, and maintain the normal operation of the website. For example, by verifying your identity information to prevent unauthorized access, monitor abnormal transaction behavior to protect the security of your account and funds.

IV. Information Storage
Storage Location
The personal information we collect from you will be stored on servers in Australia to ensure compliance with Australian data protection laws and regulations. At the same time, we take necessary technical and management measures to ensure the security and stability of data storage.

Storage Period
We will only retain your personal information for the period necessary to achieve the purposes described in this Privacy Policy. For example, order information is retained within 1 year after the transaction is completed to meet after-sales service, financial audits and legal and regulatory requirements; browsing behavior information is retained within 3 months after collection for analysis and optimization of services. After the retention period, we will delete or anonymize your personal information.

V. Information Sharing
Third-party Service Providers
In order to provide you with better services, we may share your personal information with third-party service providers, such as express delivery companies (for delivery of goods), payment institutions (for processing payment transactions), data analysis companies (for analyzing user behavior and optimizing services), etc. We will sign strict confidentiality agreements with these third parties, requiring them to comply with this Privacy Policy and relevant laws and regulations, use your personal information only to the extent necessary to achieve specific service purposes, and take appropriate security measures to protect your information security.

Legal Requirements
We may disclose your personal information when required by law, such as in response to court subpoenas, government agency investigations, etc. We will try our best to ensure that the information disclosed complies with legal provisions within the scope permitted by law and only disclose necessary information.

Other Situations
With your explicit consent or authorization, we will share your personal information in accordance with your instructions. For example, if you agree that we share your information with partners for specific marketing activities, we will share it within the scope of your consent.

VI. Information Security
Technical Measures
We use a series of advanced technical measures to protect the security of your personal information, including but not limited to encryption technology (such as SSL encryption), access control (limiting only authorized personnel to access your information), data backup (regularly backing up data to prevent data loss), etc.
Management Measures
We have established a complete information security management system, clarified the responsibilities and powers of employees in the process of processing personal information, strengthened employee training, improved employees’ information security awareness, ensured that employees comply with the requirements of this Privacy Policy and relevant laws and regulations, and prevented your information from being leaked or abused due to human factors.

Safety Incident Handling
If a security incident such as personal information leakage, loss, or tampering occurs, we will immediately launch an emergency plan and take measures to reduce losses and impacts. We will promptly notify affected users and report to relevant regulatory authorities in accordance with the requirements of laws and regulations. At the same time, we will investigate and analyze security incidents and take improvement measures to prevent similar incidents from happening again.

VII. Your Rights
Right of Access
You have the right to access your personal information on our website at any time, including account information, order records, browsing history, etc. You can view and manage your information in account settings or related pages by logging into your account.

Right to Correction
If you find that the personal information we collected about you is wrong or inaccurate, you have the right to ask us to correct it. You can contact customer service to provide the information that needs to be corrected and relevant proof, and we will make corrections in a timely manner after verification.

Right to Deletion
You have the right to ask us to delete your personal information in accordance with laws and regulations. For example, if your account is no longer in use and you want to delete the relevant information, or if we collect and use your information in violation of this Privacy Policy, you can make a deletion request to us. We will process it within 1 working day after receiving the request and inform you of the results of the processing.
Right to Withdraw Consent
For certain situations where your consent is required to collect and use your personal information, you have the right to withdraw your consent at any time. After withdrawing your consent, we will no longer continue to collect and use your information based on the consent, but it will not affect the legality of the information processing activities that have been carried out before the withdrawal of consent. You can withdraw your consent by contacting customer service or performing relevant operations in the website settings.

Right to Complain
If you have any complaints or suggestions about the implementation of our privacy policy or personal information processing behavior, you can contact us through the contact information provided in this Privacy Policy. We will respond and handle the complaint within 3 working days after receiving it and try our best to solve your problem.

VIII. Policy Changes
We have the right to modify this privacy policy based on business development, changes in laws and regulations or other reasonable reasons. The revised policy will be published on the website and will take effect from the date of publication. Before the policy changes, we will remind you through website announcements, email notifications (sent to the email address you reserved when you registered), etc. to ensure that you are aware of the relevant changes. In the policy change notification, we will focus on the parts that may affect key aspects such as information collection, use, and sharing, so that you can understand and make corresponding decisions in advance. If you continue to use this website after the policy changes, you will be deemed to have accepted the new privacy policy.

IX. Contact Information
If you have any questions, comments or suggestions about this privacy policy, or need to exercise your rights, please contact us in the following ways:
Customer Service Email: [email protected]
We will try our best to respond and handle your questions within 1 working day after receiving your feedback.