Terms and Conditions

Terms and Conditions
I. Introduction
This website is dedicated to providing you with high-quality vases and ceramic bowls. The following terms and conditions (hereinafter referred to as “these terms”) are a legally binding agreement between you and the operator of this independent website, regulating all matters concerning your use of this website and related services. Please read these terms carefully before using this website. Your use of this website indicates that you have understood and agreed to be bound by these terms. If you do not agree to any of the terms, please do not use this website.

II. Website Use
Access Rights
We grant you a limited, personal, non-exclusive, non-transferable license to access and use this website only for browsing product information, placing orders to purchase products, and enjoying the related services provided by this website. You may not use this website for any illegal purpose or beyond the scope permitted by these terms.

Use of Content
All content on this website, including but not limited to text, pictures, product descriptions, videos, trademarks, logos, etc., is protected by Australian and international intellectual property laws, and its ownership belongs to the operator of this independent website or the relevant rights holder. You may not copy, disseminate, modify, display, sell, rent or use the content of this website in any other way, unless it is for personal use and in accordance with the scope of reasonable use prescribed by law. If you need to use the content of this website for other purposes, you must obtain the written permission of the operator of this independent website or the relevant rights holder in advance.

Account Management
Registration Information: When registering an account, you need to provide true, accurate, complete and up-to-date personal information, including but not limited to name, valid contact information (such as email, mobile phone number), detailed delivery address, etc. You are responsible for maintaining the accuracy and completeness of this information. If the information changes, it should be updated in the account settings in a timely manner. If any problems or losses are caused by your provision of false or inaccurate information, you shall bear the responsibility.

Account Security: You must keep your account password properly and shall not lend your account to others for use. You shall bear the responsibility for any loss or damage caused by the disclosure of your account or password. If you find any unauthorized use of your account, you should notify us immediately and we will assist you in taking necessary measures to protect the security of your account, but we are not responsible for any losses that have occurred before the notification.
Account Usage Restrictions: You may not use this website account to engage in any illegal, irregular or damaging activities that damage the legitimate rights and interests of this website and other users, including but not limited to publishing false information, committing fraud, infringing on the intellectual property rights of others, and maliciously placing orders. If we find that your account has violated these terms or relevant laws and regulations, we have the right to take measures such as warnings, limiting account functions, suspending account use, freezing account funds or canceling your account according to the severity of the circumstances, and have the right to require you to bear the corresponding legal responsibilities.

III. Product Sales
Product Information
Accuracy: We strive to ensure the accuracy of the product information of vases and ceramic bowls displayed on the website, including but not limited to product images, descriptions, sizes, colors, materials, prices, etc. However, due to factors such as product batches, shooting angles, and lighting, the actual products may differ from the website display to a certain extent, and the specific details are subject to the actual products you receive. If there is an error in the product information, we have the right to correct it after discovery and promptly notify the user who has placed the order. If you have paid for the order, we will negotiate a solution with you based on the actual situation, such as canceling the order and refunding the full amount, shipping at the correct price, etc.

Availability: Product inventory information is updated in real time on the website, but due to the time difference in order processing, etc., there may be a situation where the product is out of stock. If the product you ordered is out of stock, we will notify you in time and provide you with the option of canceling the order, waiting for restocking or replacing other products.

Product Quality
Quality Assurance: We are committed to providing you with high-quality products. All products undergo strict quality inspection before shipment to ensure that they meet relevant quality standards. However, due to transportation, storage and other reasons, the product may have quality problems when it is delivered to you. If the product you received has quality problems, such as damage, defects, and discrepancies with the description, please contact us within 2 days after receiving the product in accordance with the return and exchange policy of this website, and we will provide you with free repair, replacement or refund service (the specific handling method depends on the actual situation and your choice).

Quality Inspection Standards: Our quality inspection covers the appearance, size, material, function and other aspects of the product. For vases, focus on checking whether the bottle body has cracks and defects, whether the bottle mouth is round, and whether the bottle body is straight; for ceramic bowls, check whether the bowl body is damaged, whether the glaze is uniform, and whether there is any deformation. If you have any questions about the quality standards of the goods, you can contact our customer service at any time.

IV. Transaction process
Order submission
When you submit an order on this website, it means that you have made an offer to us to purchase the goods. After we receive the order, we will review and confirm the order based on the inventory status and payment status of the goods. After the order is confirmed, the sales contract between the two parties is established. During the order review process, we may contact you to verify the order information, such as the style, quantity, delivery address, etc. If the order cannot be confirmed due to insufficient inventory, payment failure, wrong address, etc., we will notify you through the contact information you reserved and cancel the order. If the order cannot be confirmed due to your reasons, the resulting losses shall be borne by you.

Payment method
Payment options: This website supports a variety of payment methods, such as credit card payment (Visa, MasterCard, American Express, etc.), third-party payment platforms (such as PayPal, Alipay, etc., the specific support depends on your region), bank transfer, etc. Your choice of payment method means that you agree to abide by the terms and conditions of the relevant payment institution.

Payment security: We use a secure payment system and encryption technology to ensure the security of your payment information. During the payment process, you should ensure the security of the payment environment and avoid making payment operations on public networks or unsafe devices. We are not responsible for payment risks and financial losses caused by your own reasons (such as leaking payment passwords, paying in an unsafe network environment, etc.). If you have any questions or encounter problems with the payment process, you can contact our customer service at any time to help solve it.

Delivery service
Delivery range: We provide delivery services in Australia and some countries and regions around the world. The specific delivery range can be checked on the website or consult customer service. For remote areas or certain special countries and regions, there may be delivery restrictions or additional fees. The system will prompt relevant information when placing an order.

Delivery method: We cooperate with many well-known logistics companies to provide you with a variety of delivery options, such as standard express, expedited express, economic sea freight, etc. The transportation time and cost of different delivery methods are different. You can choose according to your needs when placing an order. The delivery time and freight depend on the delivery method you choose, the destination, and the weight and volume of the goods. The specific information is displayed on the order settlement page.

Logistics tracking: After the goods are shipped, we will provide you with the logistics order number and query link to facilitate your tracking of the parcel’s transportation progress. If there are abnormal situations such as package loss, damage, delay, etc. during the logistics process, you should contact us in time and provide relevant logistics information and evidence. We will assist you in communicating and claiming with the logistics company. For parcels lost or damaged due to the logistics company, we will provide you with reissue, exchange or refund services according to the compensation standards and actual conditions of the logistics company; for logistics abnormalities caused by unforeseen and unavoidable reasons such as force majeure and natural disasters, we are not responsible, but we will try our best to assist you in solving the problem.

V. Return and Exchange Policy
Return Conditions
Time limit: You can apply for a return within 2 days after receiving the goods. If the deadline is exceeded, we will no longer accept the return application (unless otherwise provided by law). The time of receipt of the goods shall be based on the time shown in the logistics receipt record.

Product status: The returned goods must be kept in a new and unused state, and all original packaging, accessories, labels, etc. should be intact. If there are quality problems with the goods, they are not subject to the above conditions. Minor wear and tear of product labels and slight packaging squeeze that does not affect secondary sales can be handled at our discretion; however, if the product is obviously damaged, stained, used, or the packaging is severely damaged, which affects secondary sales, we have the right to refuse returns.

Exchange process
Application process: If you need to exchange the product, you can return the product according to the return process and indicate the exchange requirements in the application, including the style, size, color and other information of the replaced product.
Processing time: After we receive the return and confirm that the product meets the exchange conditions, we will re-ship it to you within 3 working days. If the exchanged product is out of stock, we will negotiate a solution with you, such as replacing other styles or refunding.

Refund processing
Refund time: For returned products that meet the refund conditions, we will refund you according to the original payment method within 15 working days after receiving the return and confirming that it is correct. The refund arrival time may vary depending on the processing speed of the payment institution, and is generally completed within 3-15 working days.

Freight: If the return is due to product quality problems, we will bear the return shipping costs; if the return is due to your own reasons (such as dislike, wrong style, etc.), the return shipping costs will be borne by you. If the return is due to quality problems, the courier service you choose must be a regular courier company recognized by us, otherwise it may affect the determination of freight costs.

VI. User Responsibilities
Comply with laws and regulations
When using this website and related services, you must comply with all applicable laws and regulations in Australia and your country or region. You may not use this website to engage in any illegal activities, including but not limited to infringing on the intellectual property rights of others, committing fraud, spreading obscene, violent or other illegal information, etc. If your actions cause us or a third party to suffer any losses or legal liabilities, you shall bear all liability for compensation.

Respect the rights of others
You may not post any content on this website that infringes on the intellectual property rights, privacy rights, reputation rights and other legitimate rights of others. When communicating with other users or our customer service team, you should be polite and respectful, and you must not abuse, slander, harass or engage in improper behavior such as harassment. If your actions infringe on the rights of others, we have the right to take measures to restrict the use of your account and require you to bear the corresponding legal responsibilities.

Protecting the security of personal information
You are responsible for protecting the security of your personal information on this website, such as not disclosing your account password, payment information, etc. to others at will. If personal information is leaked due to your own reasons, any losses or risks arising therefrom shall be borne by you. At the same time, you should ensure that the equipment and network environment used when using this website are safe to avoid personal information leakage or abnormal website use due to equipment infection with viruses, network attacks, etc.

VII. Limitation of Liability
Force Majeure
We are not responsible for our inability to perform the obligations of this clause due to force majeure (such as natural disasters, wars, government actions, network failures, communication interruptions, etc.), but we shall notify you in a timely manner and provide relevant proof. We will resume the performance of our obligations within a reasonable time after the impact of the force majeure event is eliminated. For problems such as order delays, damage or loss of goods, and service interruptions caused by force majeure, we will negotiate solutions with you based on the actual situation, such as delayed delivery, replacement of goods, refunds, etc., but will not bear additional compensation liability. If you suffer losses due to force majeure, we will provide appropriate compensation within the scope permitted by law.

Indirect Losses
To the extent permitted by law, we are not liable for indirect losses (such as loss of profits, business interruption, data loss, mental damage, etc.) caused by the use of this website or the purchase of goods. Even if we have been informed of the possibility of such losses, our liability is limited to direct losses. The provisions on liability limitation in this clause do not affect your statutory rights under laws and regulations, such as the Consumer Protection Law.

Third-party liability
This website may contain links, services or goods provided by third parties. We are not responsible for the behavior, content, service quality, etc. of third parties. When you use third-party services or goods, you should comply with the relevant terms and conditions of the third party. If you suffer losses due to third-party reasons, such as third-party fraud, service quality problems, etc., you should directly claim your rights from the third party. We will try our best to assist you in resolving the problem, but we will not bear direct compensation liability.

VIII. Dispute Resolution
Negotiation
If a dispute arises between the two parties during the performance of this clause, it should first be resolved through friendly negotiation. Negotiations should be conducted within 1 working day after the dispute occurs, and both parties should actively seek solutions in good faith. You can communicate and negotiate with us through the contact information provided in these Terms. We will reply to you within 3 working days after receiving your negotiation request and discuss solutions with you.

Arbitration or litigation
If no agreement can be reached through negotiation, either party has the right to apply for arbitration to an arbitration institution with jurisdiction or to file a lawsuit in court. The arbitration or litigation costs shall be borne by the losing party, except as otherwise provided by law. During the dispute resolution period, except for the part involving the dispute, both parties shall continue to perform the other provisions of these Terms.

IX. Changes to Terms
We have the right to modify these Terms based on business development, changes in laws and regulations or other reasonable reasons. The modified terms will be published on the website and will take effect from the date of publication. We will remind you before the terms are changed through website announcements, email notifications (sent to the email address you reserved when you registered), etc. to ensure that you are aware of the relevant changes. If you continue to use this website after the terms are changed, it will be deemed that you accept the new terms. For transactions and behaviors that have occurred before the terms are changed, the terms before the change will still apply.

10. Other Terms
Severability
If any part of these Terms is deemed invalid or unenforceable, it will not affect the validity and enforceability of other parts. The invalid or unenforceable part shall be adjusted in accordance with legal provisions to be as close to the intention of the original terms as possible.

Waiver
Our failure to exercise or delay in exercising any right provided for in these Terms does not constitute a waiver of such right. Only a waiver of rights that is clearly expressed in writing will be legally effective.

Completeness
These Terms constitute the entire agreement between you and us regarding the use of this website and related services, and supersede all previous oral or written agreements. These Terms and other policies of this website (such as privacy policy, shipping policy, return and exchange policy, etc.) together constitute a whole, complement and interpret each other. If there is a conflict between these Terms and other policies, these Terms shall prevail, unless other policies have more specific provisions.

11. Contact Information
If you have any questions, comments or suggestions about these Terms, or encounter problems in the use of this website, please feel free to contact us through the following methods:
Customer Service Email: [email protected]
We will try our best to respond and handle your questions within 1 business day after receiving your feedback.